Communications During Crisis

Communication During Crisis (One-Day Workshop) 7 Hours

Intentional Listening and Compassionate Responding

Even in the best of circumstances, communication is difficult. Understanding what people mean and responding so that people understand is a constant challenge in “good communication.” Effective communication during critical moments requires skills in mitigating stress, building rapport, and making compassionate responses. Listening to facts is much easier than listening to the emotions of a person during a crisis. Responding to a cognitive question is much easier than responding to “Why?” During critical moments, impacted people need listeners who know how to apply the principles of psychological first aid and still respond compassionately.

What you will learn

• How communication is impacted by crisis reactions
• What communication needs exist during the crisis
• How people communicate when distressed
• Principles of active listening
• Ethics of Listening
• Principles of compassionate responses
• How to communicate with fearful people
• How to communicate with people who are grieving
• How to communicate with difficult people
• What to say if someone is suicidal